Lately I’ve been reading The E-myth Revisited. While this is a fantastic book for all business owners and is full of knowledge, there’s one particular story that really struck me. The author tells a story of his hotel stay at a small quaint lodge located near the Pacific Coast on a particularly cold night and after a long day of travel. … Read More
The Value of Awesome Customer Support
How to Rock at Customer Service I just had a really amazing customer service experience that contained a really awesome lesson for us small business owners. I had recently bought a few T-shirts from CafePress.com. Overall the shirts were okay but I had a few quality issues with two of them — in fact, one had a hole in the … Read More